These Terms of Service (“Terms”) govern how we provide design services and how the website may be used.

If you order services from us, these Terms form a legally binding agreement between you and us. If you do not agree, please do not use the website or order services.

We provide services as an individual using an Estonian LHV Entrepreneur Account.

“Service Provider”, “we”, “us” means: Daniel Nguyen Thien, email: main@ultrapulsecreative.ee, country: Estonia.

“Client”, “you” means any natural person or legal entity that orders or purchases services from us.

“Consumer” means any natural person or legal entity that purchases services under these Terms. For clarity, any mandatory consumer protection rules (including the EEA 14-day withdrawal right) apply only where the law treats the customer as a consumer, typically a natural person acting outside their trade, business, craft, or profession.

“Offer” means our written scope/quote/proposal (email or document) describing deliverables, price, and timeline.

“Deliverables” means the work product we deliver (for example, design files, exports, guidelines), as defined in the Offer.

The scope, price, and timeline are defined in the Offer (and any agreed updates in writing).

If there is a conflict, the Offer prevails over these Terms for that project, and these Terms prevail for everything else.

The process is as follows.

First, the Client submits a request (via website form, email, or message).

Second, we review the request and may ask clarifying questions.

Third, we provide an Offer with estimated price and timeline.

Fourth, once the Client pays the agreed amount, the project is considered accepted and we start working.

We may refuse a request at our discretion (for example, if the request is unclear, conflicts with our values, or is not feasible).

Unless otherwise agreed in writing, full payment is required before we start work.

Payment methods: bank transfer and/or other methods we specify.

We may issue a payment request/quote. Proof of payment is the payment confirmation/bank statement.

Late payment may pause timelines. We may suspend work and delivery until payment is received in full.

Unless the Offer states otherwise, each project includes at least one (1) minor revision.

A “minor revision” means small adjustments that do not change the approved direction (for example: small layout tweaks, text edits, minor color adjustments).

A “change request” or “new direction” means changes beyond the agreed scope or changes that require rework of the concept/structure. Change requests are billed additionally and may affect deadlines. We will confirm the price before proceeding.

The Client agrees to provide timely feedback, approvals, and necessary materials (text, logos, images, brand guidelines, access, etc.).

Delays caused by missing materials or late feedback shift deadlines accordingly.

The Client represents that they have the rights to use any materials they provide to us (including trademarks, photos, fonts, and content).

Deliverables will be provided in the formats stated in the Offer (for example: Figma link, PDF, PNG/JPG, SVG, etc.).

If we deliver a stage for review and the Client does not respond within 7 calendar days, that stage may be considered accepted, and we may proceed (or close the project) unless agreed otherwise.

Editable source files (e.g., Figma/PSD/AI) are included only if the Offer explicitly includes them.

Until full payment is received, all rights in the Deliverables remain with us.

After full payment, the Client receives a license (or assignment, if explicitly stated in the Offer) to use the final Deliverables for the agreed purpose.

We retain rights to our pre-existing materials, tools, methods, templates, and know-how.

Third-party assets (fonts, stock images, plugins) are licensed separately. The Client is responsible for obtaining and complying with required third-party licenses unless we explicitly agree otherwise in writing.

Unless the Client requests confidentiality in writing, we may showcase the completed work (or parts of it) in our portfolio, social media, and case studies after the Client publishes/releases it, or after 30 days from final delivery, whichever is earlier.

If you need the work to remain private, please tell us in writing before the project starts.

We will treat non-public information you share with us as confidential and will not disclose it to third parties except as necessary to provide services (for example, using hosting/cloud tools) or as required by law.

This does not apply to information that is publicly available through no fault of ours.

If you are a consumer under EEA consumer protection law (typically a natural person acting outside your trade, business, craft, or profession) and the contract is concluded at a distance (e.g., via the website, email, or messaging), you may have a legal right to withdraw from the service contract within 14 days from the day the contract is concluded.

Before payment, we inform you that we will start providing the services immediately after we receive payment, i.e., before the end of the 14-day withdrawal period. By making the payment after receiving this information, you expressly request that we begin providing the services immediately.

Withdrawal after start. If you withdraw after we have started providing the services, you agree to pay an amount proportionate to the services provided up to the time you notify us of withdrawal, based on the total agreed price. Any remaining amount will be refunded.

If fully performed. If the services are fully performed within the withdrawal period at your express request, you acknowledge that you may lose the right of withdrawal once the services have been fully performed.

We provide services “as is” and do not guarantee business outcomes, sales, or performance results.

To the maximum extent permitted by law, our total liability for any claim related to the services is limited to the amount paid by the Client for the specific project.

We are not liable for indirect damages, lost profits, loss of business, or third-party claims arising from the Client’s materials or instructions.

We are not responsible for delays caused by circumstances beyond reasonable control (for example, outages, illness, war, governmental actions, or third-party service failures). We will inform you and resume as soon as possible.

These Terms are governed by the laws of Estonia.

We will try to resolve disputes by good-faith переговоры (negotiation) first. If unresolved, disputes are handled in Estonia, unless mandatory consumer protection rules require otherwise.

For service and legal questions: main@ultrapulsecreative.ee

We may update these Terms from time to time by publishing a new version on the website with a new effective date.

For ongoing projects, the version in effect at the time of payment applies unless we both agree otherwise in writing.